City Guide (also referred to as "App" or "We") is totally committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At City Guide, the confidentiality of our Customers is a top priority.
1- User Account, Password, and Security
The company shall enable You to make the requisition of Products available to You through the App, only if You have provided company certain required User information and created an account ("Account") through company ID and password or other log-in ID and password, which can include a facebook, gmail, yahoo ID or any other valid email ID (collectively, the "Account Information") . The transaction and delivery of the Products by the registered merchants/vendors may also be subject to procedures for use of the App, Terms, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any ("Additional Terms"). If there is any conflict between the Terms and the Additional Terms, the Additional Terms shall take precedence in relation to that service.
The App requires You to register as a User by creating an Account in order to avail of the services provided by the App. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify company of any unauthorized use of Your Account or Account Information or any other breach of security, and (b) ensure that You exit / log out from Your Account at the end of each session. company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4. You may be held liable for losses incurred by company or any other User of or visitor to the App due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise.
The App also allows / shall allow restricted access to the App for unregistered Users.
You shall ensure that the Account Information provided by You in the App's registration form is true, complete, accurate and up-to-date. Use of another User's Account Information for availing the services offered by company is expressly prohibited.
If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, company has the right to suspend or terminate Your Account and refuse any and all current or future use of the App by You.
You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions he/she makes using the App. company will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of the Your ID/password/credit card number/account details number for using the App.
The company views protection of Your privacy as a very important principle. We store and process Your Account Information including any sensitive personal / financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If You object to Your Information being transferred or used in this way please do not use App.
2. How We Use the Information Collected from You
We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfil our services to you. Any Personal information submitted by you to the App or collected by us will be used ONLY for the purposes mentioned below:
2.1.1 To carry out our obligations arising from your requests for our products and services;
2.1.2 To improve our App's functionality, and to customise your future shopping experience with us;
2.1.3 To make sure that our App content is presented in the manner that is most effective for you;
2.1.4 To communicate with you about any changes to our services;
2.1.5 To verify your identity and perform checks to prevent fraud.
3 - With Whom We Share Your Information
We do not sell, rent or exchange your any personally identifiable information that you provide to us through this App with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the all app Services, you consent to our collection and transfer of your information to our payment service partner websites.
4- Who Has Access to Your Information
Your personally identifiable information can be accessed only on a need-to-know basis by certain company employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
5- Usage Conduct
You shall solely be responsible for maintaining the necessary computer equipments and Internet connections that may be required to access, use and transact on the App.
You are also under an obligation to use this App for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the App.
You shall use this App, and any voucher/ coupons purchased through it, for personal, non-commercial use only and shall not re-sell the same to any other person.